A man wearing an orange fedora hat, a white patterned shirt, and a blazer, smiling at the camera against a dark background.

Writing

I write when something moves me enough to write it. It might be a few lines, it might be longer. Either way, it lives here.

Eleanor Mayrhofer Eleanor Mayrhofer

Balanced exchange: the heart of good client service

Balanced exchange is the systemic principle at the heart of good client service. But are we always honest to ourselves about what we are expecting from our client relationships? Read on to discover more.

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